*PRIVACY POLICY*

Last updated: 10 November 2026

Lachmi Enterprise respects your privacy. We handle personal data responsibly in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).

WHAT INFORMATION DO WE COLLECT?

When you visit our website, contact us, request a quotation or place an order, we may collect your name, company and job title, phone or WhatsApp number, email and delivery or billing address. We may also collect order, payment and delivery details, your messages, and website information such as your IP address, device and cookies.

HOW DO WE USE YOUR INFORMATION?

We use it to answer enquiries, provide quotations, process payments and orders, arrange deliveries, handle returns and warranties, and provide customer support. We may also use it to maintain records, improve our website and services, prevent fraud, and meet legal requirements. We send marketing updates where you have consented or where permitted by law. If we need to use your data for a materially different purpose, we will notify you and obtain consent where required.

WHO DO WE SHARE IT WITH?

We may share necessary information with parties that help us run our business, including EasyStore, banks and payment providers, delivery companies, suppliers, IT providers, professional advisers and government authorities. Some may process data outside Singapore; where required, we take appropriate steps to ensure comparable protection under the PDPA. We do not sell customers’ personal data.

PAYMENTS AND COOKIES

Banks or payment providers may process payment information under their own privacy policies. Our website may use cookies to operate the store, remember preferences and understand usage. You can manage cookies in your browser, although some features may not work properly if you disable them.

HOW DO WE PROTECT AND RETAIN YOUR DATA?

We use reasonable safeguards to protect personal data. We keep it only as long as reasonably needed for business or legal purposes, and then delete, anonymise or securely dispose of it as appropriate. No internet transmission or storage system can be guaranteed completely secure.

YOUR CHOICES AND REQUESTS

You may ask about the personal data we hold about you, request access or correction, withdraw consent, or raise a privacy concern. We may need to verify your identity, and withdrawing consent may affect our ability to provide a product or service. You can also ask us to stop marketing messages at any time. We may still send necessary messages about an existing enquiry or order.

OTHER WEBSITES AND POLICY UPDATES

Links to other websites are subject to those websites’ own privacy policies. We may update this policy and will publish the latest version here with its updated date.

CONTACT US

For privacy enquiries or requests, please contact our Data Protection Officer through our Contact Us page or WhatsApp +65 9623 8981.