PRIVACY POLICY

Last updated: 24 August 2026

Lachmi Enterprise respects your privacy and is committed to handling personal data responsibly in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

  1. PERSONAL DATA WE MAY COLLECT

When you browse our website, contact us, request a quotation, place an order or communicate with us, we may collect information such as:

• Your name, company name and job title
• Telephone and WhatsApp number
• Email, billing and delivery addresses
• Products requested, order details and transaction records
• Payment and delivery information
• Messages, enquiries, feedback and customer-service records
• Website usage information, device information, browser type, IP address and cookies

Please provide only personal data that is accurate and necessary for your enquiry or transaction.

  1. HOW WE USE PERSONAL DATA

We may collect, use and disclose personal data for purposes including:

• Responding to enquiries and checking product availability
• Preparing quotations, invoices and order confirmations
• Processing payments, orders, deliveries, returns and warranty matters
• Communicating through email, telephone or WhatsApp
• Providing product catalogues, brochures and customer support
• Maintaining business, accounting and transaction records
• Improving our website, products and customer experience
• Preventing fraud, misuse and security incidents
• Meeting legal, regulatory and business requirements
• Sending product or business updates where you have consented or where permitted by law

If we need to use your personal data for a materially different purpose, we will notify you and obtain consent where required.

  1. DISCLOSURE TO SERVICE PROVIDERS

We may share necessary personal data with trusted parties that help us operate our business, such as EasyStore, payment providers, banks, delivery and logistics companies, IT and website service providers, professional advisers, suppliers and government or regulatory authorities.

These parties receive only the information reasonably required to provide their services or meet legal obligations. Some service providers may process or store data outside Singapore. Where required, we take reasonable steps to ensure that transferred personal data receives a standard of protection comparable to that required under the PDPA.

We do not sell customers’ personal data.

  1. PAYMENTS

Payments may be processed by banks or third-party payment providers. Their handling of payment information may also be governed by their own privacy policies and security practices.

  1. COOKIES AND WEBSITE INFORMATION

Our website may use cookies and similar technologies to operate the store, remember preferences, understand website usage and improve performance. Your browser may allow you to block or delete cookies. Some website features may not function properly if cookies are disabled.

  1. DATA PROTECTION AND RETENTION

We use reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.

Personal data is retained only for as long as reasonably necessary for business or legal purposes. When it is no longer required, we will delete it, anonymise it or securely dispose of it where practicable.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

  1. ACCESS, CORRECTION AND WITHDRAWAL OF CONSENT

You may contact us to:

• Ask about personal data that we hold about you
• Request access to or correction of your personal data
• Withdraw consent for a particular use of your personal data
• Ask a question or make a complaint about our data-protection practices

We may need to verify your identity before processing a request. Withdrawal of consent may affect our ability to provide certain products or services. We will respond in accordance with applicable Singapore law.

  1. MARKETING COMMUNICATIONS

You may ask us to stop sending marketing communications at any time by replying to the message or contacting us. Service messages concerning an existing enquiry, quotation, order, delivery or warranty matter may still be sent when necessary.

  1. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by other organisations. Lachmi Enterprise is not responsible for the privacy or security practices of those external websites. Please review their privacy policies before providing personal data.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy when our business practices, website services or legal requirements change. The latest version will be published on this website with its updated date.

  1. CONTACT US

For privacy questions, access or correction requests, withdrawal of consent or complaints, please contact Lachmi Enterprise through our Contact Us page or WhatsApp us at +65 9623 8981.